EbikeCityZen continues to support the Product after the Warranty as a courtesy to loyal customers and may send replacement parts for free or discounted rates at our discretion on a case by case basis.
Eunorau Ebike Warranty | EbikeCityZen is your certified Eunorau Dealer
Thank You for Choosing a Eunorau Ebike from EbikeCityZen!
You’ve selected an Ebike known for quality, performance, and reliability—and we’re proud to be your local certified Eunorau dealer here in Chicago. All Eunorau Ebikes are covered by a 2 year defect warranty and a 10 year frame warranty, so you can be assured of many years of joyful riding.
Eunorau bikes are built to last, using high-grade materials and rigorous safety standards. That’s why they come backed by a solid manufacturer’s warranty. And at EbikeCityZen, we stand behind every bike we sell. If you ever experience a warranty issue, we’ll work directly with the factory on your behalf—so you don’t have to go it alone. Simply contact us with any issues, and we will be here for you!
To keep your Ebike running smoothly for years to come, we recommend regular checkups and proper care. If you ever need help, we're here for you with expert guidance, parts support, and service referrals.
Warranty Policy
EbikeCityZen continues to support the Product after the Warranty as a courtesy to loyal customers and may send replacement parts for free or discounted rates at our discretion on a case by case basis.
Enjoy the peace of worry-free protection of a 24-month+ Warranty
5. When purchasing Eunorau Ebikes from EbikeCityZen as your Dealer, we ensure that the registration process for your new Ebike is completed at time of delivery. This step is crucial to ensure a seamless ownership experience.
Covered items:
- Ordinary wear and tear are not the result of defects in workmanship or materials. Wear and tear can be assessed by an authorized Eunorau dealer. Examples of normal wear and tear include (but are not limited to):
- Brake pads
- Rotor wear
- Tires/Tubes
- Pulled or damaged cables, wires or brake lines
- Adjustments and/or realignment of components
- Natural surface corrosion or deterioration of surface finishes, paintwork, or aesthetics of the product.
- Labor charges for part replacement or changeover not performed by the original selling dealer. As your original selling dealer, EbikeCityZen may require transportation of the Ebike to their offices for warranty labor to be covered.
- Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress.
- Scratches, dents and cosmetic damage.
- Any product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible. Any electrical component, including batteries with the "Warranty Void if Removed" warranty seal sticker removed or torn.
- Defects or damage to the products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Eunorau.
- Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions (YouTube Video) & Manual
- Defects or damage resulting from external causes, such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source
- Using a battery charger that is not intended or compatible for use with the Eunorau battery
- Using a battery charger improperly
- If any of the seals on the battery are broken or show evidence of tampering
- If the battery has been used in equipment other than the bike for which it is specified
- Any free gift or accessories that came with the purchase of the product
10-Year Limited Frame Warranty
Eunorau electric bicycle frames are covered by a 10-Year replacement/repair Warranty for the original purchaser.
This Warranty includes a replacement/repair frame only. Labor charges to changeover parts to replacement frames are not included. Changeover labor must be performed by an authorized Eunorau dealer.
Eunorau reserves the right to use scratch and dent stock when replacing a frame under this Warranty. Frame styles and/or colors not in stock may be replaced with a compatible style and/or color at the discretion of Eunorau
Frame issues that are excluded from this Warranty include but are not limited to:
- Corrosion
- Paint fade, scratches, impact marks
- Impact damage
- Non-reversible modification (drilling/welding)
- Chain guard mount to the frame if applicable
- Any suspension parts
Disclaimer
THIS LIMITED WARRANTY SETS OUT THE FULL EXTENT OF EUNORAU’S RESPONSIBILITIES AND THE EXCLUSIVE REMEDY REGARDING THE PRODUCTS. ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. IN NO EVENT WILL EUNORAU BE LIABLE FOR DAMAGES OVER THE PURCHASE PRICE OF THE PRODUCT OR FOR, WITHOUT LIMITATION, COMMERCIAL LOSS OF ANY SORT; LOSS OF USE, TIME, DATA, REPUTATION, OPPORTUNITY, GOODWILL, PROFITS OR SAVINGS; INCONVENIENCE; INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES; OR DAMAGES ARISING FROM THE USE OR INABILITY TO USE THE PRODUCT, EVEN IF EUNORAU HAD REASON TO BELIEVE SUCH DAMAGES WERE POSSIBLE. SOME STATES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE DISCLAIMER OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND DISCLAIMERS MAY NOT APPLY TO YOU.
info@eunorau-ebike.com